Insights from the Higher Ed Experts

BY Anthony Campisi | November 29th, 2021

Data makes decisions less difficult

One of the biggest questions universities have about their marketing is related to its effectiveness. How do you know if your marketing spend is making a difference? And while your program may be using common tracking methods like a CRM and data points like website performance, yield metrics, and click-through rates, you may be wondering how to piece everything together to give your team an overall performance picture. We’ve compiled a roundup of past articles that showcase different ways to evaluate data, report on ROI, and make decisions using data.

Finding ways to evaluate last year’s marketing effectiveness

Marketing and recruiting success is typically evaluated in black and white terms: Did you meet your enrollment goals? What was your cost-per-seated student? How did digital advertising fare in terms of CPL? Although using a tracking method to evaluate these benchmarks at key points during the year can certainly give you a window into how well your plan worked, it’s also important to look at the results in context. And in terms of planning for the future, this may be the time to create new benchmarks that are adjustable to the market and your prospective students’ needs. Here are a few ways to find meaning in your data from the past year. Learn more in our blog, Finding ways to evaluate last year’s marketing effectiveness.

Metrics matter when you’re making decisions

During a time when resources are limited – time, money and people – it’s important to focus your efforts on clear measurable strategies and tactics that will give you a solid return on your investment. While one of the most common key metrics to gauge success starts at the top of the funnel and follows them down to seated students, there are other areas to be aware of including engagement and event attendance. In order to make decisions about your next round of spending, you’ll want to take a holistic approach to data evaluation. Learn more in our blog, Metrics matter when you’re making decisions.

Data-driven marketing: It’s not as complex as you think

Are you intimidated by the term data-driven marketing? It’s not as daunting as it sounds. If you’re not used to working with statistics, crunching numbers, or harnessing large amounts of information, there are simple ways to use data as a powerful resource to help you make informed marketing decisions. Here are some simple ways to start using the info you have to strengthen your marketing campaigns, regardless of your comfort with data visualization tools. Learn more in our blog, Data-driven marketing: It’s not as complex as you think.

Ways to track your marketing spend, optimize your campaigns and find an ROI for your graduate student recruitment campaigns

If you’re not sure if your recent spike or dip in interest, leads, or applicants is related to your advertising, the competition, the economy, or something else, you’re not alone. Gauging ups and downs in your funnel can be difficult and often cryptic. Assuming that your marketing campaign is based on a sound strategy and tied to your enrollment goals, the next most important thing you can do related to your spending is to track it carefully so you can use data to optimize your campaigns for greater success. But how do you get started? Learn more in our blog, Ways to track your marketing spend, optimize your campaigns, and find an ROI for your graduate student recruitment campaigns.

If you’re looking for an agency that is well-versed in digital campaign planning, set-up, tracking, and real-time optimizations, GPRS is your partner. Our proprietary lead optimization platform, GP Insights™, shows your real-time campaign data and can even display industry benchmark data showing how your peers and competition are trending. We can help you collect data on ROI and evaluate it so you can make sound decisions about your marketing strategy. Give us a call and we’ll be happy to give you a demo.

Insights from the Higher Ed Experts

BY Anthony Campisi | November 16th, 2021

Tailoring your messaging to your prospects’ career goals

In a recent GMAC research survey, prospective students outlined their top reasons for pursuing an MBA. Not surprisingly, getting a raise and advancing in title showed up at the top of the list. Among other goals for prospects were obtaining management experience and a global business mindset. So how — as a marketer — do you find ways to connect the dots between their aspirations and what your program offers? Saying it is one thing but showing it may be even more powerful. Read on for some tips to address common outcomes prospects are seeking.

Image source: mba.com Prospective Students Survey. GMAC.com/research. Data collected between Jan-Jun, 2021

Management experience

While your curriculum and course summaries may be listed online, schools can win big by showcasing the type of management experience students will gain by giving real examples. This can be done by highlighting:

Client projects where students will function as a leader on a cross-functional team
Presentations to entrepreneurs, business leaders and classmates
Case studies evaluating and solving real business challenges
Competitions among student groups aimed at creating business plans or launching a company
Clubs that allow students to lead in an arena of their own interest

Getting a raise

When students are evaluating their career trajectory, they may start by looking at the salary they’d like to make. Some may be seeking a steady increase in salary with a gradual and more traditional climb up the corporate ladder, while others may desire a large jump with an accompanying industry or functional role jump. For schools, outcomes data is often trended over a longer period of time. And although you may not be able to promise an immediate salary jump, it’s important to show upward trends. You can do this through:

Including salary reporting data on your website and in communications
Reporting on how your school compares to peer schools or national trends
Highlighting the ROI story and how quickly students recouped their investment in their advanced degree

Obtaining a promotion or management role

Whether prospects’ goals are to move up the corporate ladder in their chosen field, or to switch industries altogether, they may see an MBA as the key that can open up their next set of doors. Finding a way to position your program as their partner along the journey to a rewarding promotion or management role is key. You can show the value of your program through the lens of career growth by:

Sharing alumni testimonials that highlight career movement
Reinforcing that an MBA offers a crash course in speaking the “language of business”
Showing how broadening your perspective can gain you a seat at the table where decisions are being made
Including promotion data on your website and in communications

Global immersion

Whether it’s working outside the country or collaborating across borders, prospects who aspire to a global career are looking for valuable and unique experiences that immerse them in different cultures. It’s important to outline what your global curriculum looks like to help prospects make decisions during the admissions process. To differentiate your program in a sea of programs offering a global mindset, try:

Highlighting the student experience through photo galleries and videos
Profiling what a diverse work group looks like from a geographic and industry view
Detailing what an international immersion might look like through a “day in the life”
Outlining what a global work study or exchange program might look like
Showcasing trips and explaining what will happen on each one

As you are developing your communications plan, it’s important to consider the key outcomes your prospects are seeking. Focusing on what success looks like for them will help you craft a message that is actionable and relatable, ultimately encouraging inquiry. Having a trusted partner by your side can help you develop a targeted communications plan. GPRS has worked with many schools to create, deploy and optimize their marketing and recruiting campaigns. Start the conversation today.

Insights from the Higher Ed Experts

BY Anthony Campisi | October 29th, 2021

Seize the momentum of master’s in management program popularity

According to a recent article in the Economist, the popularity of Masters in Management (MIM) degrees is showing no signs of slowing and may even be pandemic-proof. The reasons? Many people have recently reassessed their lives, decided to further their careers and are seeking ways to boost their resumes, skillsets and networks. MIMs often require less work experience, especially for post-undergrad programs and are also less expensive and time consuming than an MBA. And then there’s the skills gained during the program and an attractive high post-graduation salary to put the icing on the cake.

So during uncertain times, while people are still investing in their education to build business skills and their network, how do you take advantage of the momentum and capitalize on your MIM programs?

Segment your audience

While the MBA often requires a few years of work experience and is seen as a career accelerator, MIM programs often serve as a kickstart to a career that is just beginning. It’s important that your marketing department do some research into the target mindset for each demographic and develop separate marketing strategies for each segment including age, undergrad degree and years of work experience.

Creating personas can also help. When you do a deep dive into what your audience is thinking and their stage of life, you can address the barriers to their decision making processes. For example, if they’re worried about getting a job, you can highlight your internship program. If ROI is the question, make sure you provide factoids on how long it might take to recoup the investment. Developing personas can also help your internal marketing and admissions teams collaborate to prioritize your messaging, media strategy and tactics.

Target your media

When you are thinking about where your prospects are hanging out online, it’s important to consider their generation and career stage so you can choose the right platforms to suit their preferences. Although age isn’t the only factor, it is extremely important for online habits. For example, if your prospects are 30 and under, you may consider Snapchat or Instagram. For the 30-45 set, LinkedIn and Facebook may be your best bet. For 45-60+ Twitter or LinkedIn are solid choices because they also deliver news content. For all ranges, targeted Google AdWords campaigns can be successful. Additionally, you may think about how email vs. texting can play a role in how you get in touch with prospects.

Either way, navigating the generational divide can be extremely complex. In a recent blog, we discussed using segmentation and your CRM to bucket your communication strategies. For emails, if you have a birthdate or years of work experience, you might be able to use that knowledge to craft different messages aimed at core motivations.

Guide your prospects through the selection process

Regardless of how a prospect makes their way to your website, you can’t assume that they already know which program is right for them. It’s your job to make it clear to them where they fit before they make it to the “request information” step. If it’s not clear on your website which programs offer certain skills to which demographics, it’s possible you will lose them. Consider optimizing your website content with a “which program is right for me” tool. This could begin with a simple landing page or a survey they take to help them identify their path.

As you’re segmenting your audiences, creating communications that are aimed at certain demographics, and finding ways to promote your best programs, having a trusted partner by your side can enhance your success. GPRS has worked with many schools to create, deploy and optimize their marketing and recruiting campaigns. Start the conversation today.

Insights from the Higher Ed Experts

BY Anthony Campisi | October 20th, 2021

Four ways to ramp up your marketing strategy during another unique recruiting year

Although you may be staring down challenges to your planning process that include financial pressures, demographic changes and adjustments to rapidly changing technology, it’s important to realize that the opportunities that have arisen for the higher ed industry over the past year and a half have encouraged innovation and reshaping the admissions process. Whether you’re just starting to develop your projections, adjusting your enrollment goals, or creating your supporting marketing strategy, here are four ways to prepare for the next round of recruiting in the midst of another unique recruiting year.

Assess your current marketing strategy

Let’s face it. A lot has changed. Your pre-pandemic marketing plans (or even tactics you used last month) may no longer be relevant. Tools, technology, and even your prospects’ mindsets are evolving rapidly. If your marketing and recruiting teams are feeling a collective feeling of “whiplash”, it may be time to assess your current strategies with an enrollment growth diagnostic. When you dissect each element of your strategy with an objective viewpoint, the outcomes can help you develop a roadmap to continued growth and sustainability. Learn more.

And while your marketing department is determining how best to support your new enrollment goals, you may be wondering if you need to request more funds, how to justify more dollars and how to accommodate for constant goal shifting. Addressing these budgeting challenges is the first step in developing a sound digital marketing plan. Learn more.

Address your stalled leads

If you’re like many schools, you’ve got a group of stagnant leads that you’re wondering about. Did they decide to pursue another program/school/path and forgot to let you know? Or is it possible that they may emerge from a black hole as a stealth prospect and raise their hands, magically giving you that last push across the finish line of filling your class? Stagnant leads are tricky for many reasons. Here are a few ideas on what to do with them. Learn more.

The key with stagnant leads is that you can only re-engage them if you know why they stopped interacting in the first place. And a CRM gives you all of the data you need to find out why your leads stopped engaging so you can develop a plan to get them back on board. Learn more.

Set up tracking early

When you track your program inquiries back to specific marketing campaigns, you can powerfully optimize your spending and match your enrollment data back to your marketing efforts to prove ROI. But the tracking needs to start with your very first campaign to be successful. Learn how to measure cost-per-click, cost-per-lead and how to optimize them during the recruiting season so finding your return on investment isn’t a daunting task at the end of the year. Learn more.

Once you’ve determined what you will track, and your systems are in place, your data will begin pouring in. But what you do with that data is more important than how you collect it. When you can attribute your key metrics back to leads and seated students, you can identify what worked and what didn’t. And when you have benchmarks that you can track year over year, it allows your team to develop strategies, make important decisions and allocate resources for your next round of recruiting. Learn more.

Find a qualified partner

In most retail or consumer goods businesses, a good digital agency will be successful in helping meet revenue goals. But finding a firm that has experience in education and enrollment marketing and may even be able to help you keep up with your leads via a qualified contact center is taking it a step further. Higher ed is a definite “niche market” and working with a firm that is both qualified in digital advertising AND has graduate education expertise is key to success.

During a time where many schools are stretching their marketing and operations dollars, you may be looking for creative solutions to meet your enrollment targets. A new approach could be seeking out a shared risk relationship with a firm that gives you more freedom, not more restrictions. A Program Investment Partnership™ with GPRS may be what your school needs. Learn more.

As you’re refining your marketing, determining the right cadence for connecting with your leads, and working on ways to track your ROI, having a trusted partner by your side can enhance your success. GPRS has worked with many schools to create, deploy and optimize their marketing and recruiting campaigns. Start the conversation today.

Insights from the Higher Ed Experts

BY Anthony Campisi | September 30th, 2021

Email basics – finding ways to stay top-of-mind

Perhaps one of the most important middle funnel activities your school can do is consistently communicate with your leads. One way you can ensure that your school stays top-of-mind is to remain in their inboxes. Heading into the recruiting season, one of the key things you can do to enhance your marketing is to be sure your email campaigns are cleaned up, targeted, and automated.

In this roundup, GPRS offers advice on ways to maximize your CRM, create a plan for email communications, and how to track and automate the process to ease the burden on your admissions staff.

Maximizing your CRM

While some prospects are super-engaged and ready to act right now, there are others who are just starting their search and want to “browse.” So how do you strike the balance of giving everyone what they need, when they need it, but not turning them off? The answer is a structured plan. Even for the hottest prospects, you want to be sure you’re not coming on too strong.

For all prospects, consider a base weekly email campaign, or a communications map that is auto-triggered to send messages every 10 days (following lead entrance into the system). For the active leads, you can layer on a calling or text campaign. By mapping out your communications, considering your audience’s motivations, and varying your frequency, you can find ways to connect with your prospects on their terms. Learn more.

Nurturing your leads

The beauty of most CRM (Customer Relationship Management) systems is that they give your school the ability to automatically connect with your prospects over a set period of time via email with no manual labor involved. Using these tools can help you nurture your leads so they feel important and give them the information they need to take action. Here are some creative ways on how to use CRM data to keep engagement high and re-energize prospects that may have fallen off the radar. Learn more.

Automating your email plan

As you plan for the upcoming recruiting year, you’ll want to make sure your email plan is automated, set up for consistent communications, and tailored to your prospects’ needs. This can ease the burden on your admissions staff and give your prospects confidence that they can expect personalized customer service from your program. Learn more.

Tracking effectiveness and ROI

When you’re using an automated tracking system that ties in with your CRM and aggregates all of your marketing and email data in real-time, you can use that information to optimize your tactics throughout your recruiting season. When you can track every program inquiry back to specific marketing campaigns and messages, you can see where they came into the system and how they interacted with your emails after they arrived. This is a great way to match your enrollment data back to your marketing efforts to prove ROI at the end of the year. Learn more.

As you’re refining your email communications, determining the right cadence for connecting with your leads, and working on ways to track your ROI, having a trusted partner by your side can enhance your success. GPRS has worked with schools to create, deploy and optimize their email campaigns. Start the conversation today.

Insights from the Higher Ed Experts

BY Anthony Campisi | September 17th, 2021

Addressing admissions myths in your communications

Business school has always had a reputation of being sophisticated, selective – and for some, even an exclusive club. This perception can serve as a double-edged sword; it’s enticing, yet also a deterrent. For many schools, marketing includes a delicate balance of maintaining your reputation of being selective while also appearing accessible and personal. The good news is that you can address common admissions myths in your communications and your enrollment process.

Recently one of the most highly selective programs in the country published an article on Poets & Quants, “11 Myths About Getting into Harvard Business School.” Regardless of where your school falls on the spectrum of perceived selectivity, you can address prospects that may be intimidated by the degree, the competition, or just business school in general.

Address personal barriers

Many people who are considering a graduate program have similar personal and professional barriers in common, especially for MBA and Executive MBA programs where they may already be in an established career. These include:

Cost
Time commitment
Admissions requirements
Current job responsibilities
Family commitments

Prior to prospects entering your funnel, they have questions that you can address in your digital advertising, website, marketing materials and events. Offering direct messaging that acknowledges their hesitations can be done with transparent questions like, “Is now your time?”; or reassuring statements like, “We know you have questions, let’s chat.” Learn more.

Address business school myths

Regardless of how selective (or not) your program is, there will always be those prospects who are too intimidated by the idea of business school to apply. Here are some common misconceptions that can create the perfect storm of doubt in your prospects’ minds:

It is too hard to get in
Test scores are the only determining factor
The environment is cutthroat
Faculty is not accessible
The return on investment isn’t there
A background with a low undergrad GPA or an unconventional career path can be a deterrent

For some of these myths, you can easily add verbiage to your application and admissions pages on your website. You can also employ current students and alumni to give testimonials regarding their application process to give a personal and believable spin on the information you’d like to present. In addition, you can combat the inaccessible faculty myth by including professors at your on-campus events, in webinars, in videos, or in sample classes that provide a preview of faculty interaction. The last thing your prospects want to feel like is “number.” Do your best to combat that feeling with a strategy aimed at transparency and personalization.

Address truths and misconceptions about your school

Let’s face it, certain schools or programs have the reputation of being aimed at specific functional areas – such as finance or operations. There may also be a misconception that unless you are targeting a CEO career path, the program may not be for you. Although those things may not be true, your prospects may believe their success will be limited in your program.

A few things your prospects may be concerned about:

There’s a certain type of person/background that will fit the student profile
The program is only for a certain career path
The application process is too difficult

While you may want to highlight certain career paths, classes, or professors, it’s important to showcase a well-rounded curriculum and focus on how all backgrounds can be successful. This can be done by highlighting alumni with diverse backgrounds and outcomes. You can also find ways to showcase those with non-traditional career paths and how they fit into the classroom dynamics and peer groups. The goal is to show how everyone can belong and that all backgrounds and skillsets are valued.

With just a few additions to your website, marketing materials, and admissions process, your school can be well on its way to myth-busting common misconceptions to open the door a bit wider for your prospects.

If your school needs help brainstorming ways to improve your communications and address your prospects’ barriers in marketing, GPRS can help. Our team has worked with over 60 schools to develop solutions to increase lead activity and grow enrollment. Start the conversation today.

Insights from the Higher Ed Experts

BY Anthony Campisi | August 30th, 2021

With less people taking the GMAT, what is happening to the top of your funnel?

The GMAT was once seen as the gold standard in higher ed — a way to predict success of prospects in an MBA program, a determinant of quantitative skills and a judge of work ethic. And because of the test’s reputation and its status as a key gatekeeper for prospective students, many schools have been using GMAT test registrants to populate their databases for years. Due to the pandemic and recent market shifts, the GMAT is on the decline, and along with it, its ripe list of registrants. So what can schools do that have relied on this test for so long?

The GMAT is on the decline

In today’s market, there are several reasons why GMAT is on the decline, according to a recent article in Poets & Quants:

Fewer schools than ever before are requiring it, due to the upheaval the pandemic has caused on test-taking in general.
The GMAT is losing market share to the GRE; where tests are required, the GRE is quickly growing in popularity as its at-home version had a smoother rollout during the pandemic. It’s also less expensive.
Currently more than two-thirds of B-schools in the U.S. now offer some form of waiver. And of the top 50 programs, 32 now offer applicants a path to avoid taking a test all together. That number is growing as the pandemic stretches on.
Schools that previously required the GMAT and waived it during the last admissions cycle are having trouble justifying a return to stringent test requirements.

So what is this doing to the top of the funnel?

Quantity

Schools that relied heavily on purchasing GMAT registrant names to populate their databases and mailing lists are seeing less availability of qualified leads. Although fewer test takers don’t necessarily equal less interested prospects, it is a disturbing trend in higher ed that marketing and admissions departments across the country haven’t yet figured out.

If your school falls in this category, here are a few potential solutions:

Expand your name purchase strategy to include competitor tests like the GRE.
Develop and expand your lead generation campaigns to target those who frequent admissions sites like Poets + Quants and rankings websites.

Quality

Schools that previously relied on a minimum GMAT score to determine candidate viability may be having trouble gauging prospects’ qualifications. There are many schools that have devised specific formulas to predict students’ success in the program based on certain quantitative scores, especially for programs with a heavy finance and accounting curriculum. In addition, other schools see the GMAT as being extremely rigorous and use it as a way to gauge prospects’ commitment to studying for the test and potential work ethic that will help them succeed in the program.

If your school is struggling with finding ways to gauge lead quality due to the GMAT decline, here are a few potential solutions:

Develop a new set of criteria to establish a baseline of requirements.
Determine a new way to gauge commitment, like a test developed by internal faculty.
Review the success of the students admitted in the past admissions cycle against the students’ performance from the previous 2-3 years. Determine what differences there were.
Find a way to bring perceived lagging students up to speed with a class prior to being admitted or starting the program.

There are many ways that schools can overcome the shifts that have been caused by the pandemic, but it can be extremely difficult to overcome these challenges, especially when you are in the midst of constant change and a static recruiting cycle.

If your school needs help identifying ways to increase the quantity and quality of your leads, even with the declining GMAT test taker numbers, GPRS can help. Our team has worked with many schools to develop solutions to increase lead activity and grow enrollment. Start the conversation today.

Insights from the Higher Ed Experts

BY Anthony Campisi | August 18th, 2021

What higher ed can learn from luxury brand marketing

If you’ve ever purchased an expensive watch, the latest handbag or designer shoes, you hope that the quality is worth the cost. Regardless of your motive for buying a luxury brand – a desire for buying the best, or the ability to show others you have refined taste, the reality remains the same – you were willing to pay a lot of money for something you hope delivers value.

An advanced degree is similar in many ways – and often costs even more than that bag, scarf or piece of jewelry you’ve been eyeing. Let’s take a look at the similarities between luxury brands and higher ed, and what schools can learn from how the big brands do it.

Marketing for luxury goods

Advertising for luxury goods and brands tend to focus on opulence, quality and the happiness you will feel when you interact with their brand. They want to inspire confidence in customers that they will elevate their status by using their product. They do this by:

Using elevated words like timeless, performance, prestige and elite
Using imagery that conveys luxury
Employing prestigious spokespeople, celebrities and clients
Implying scarcity, as in, it’s hard to obtain, find or fit into
Implying a mystique – what’s in the secret sauce?

In addition, there are some things they don’t do, like:

Mentioning price
Telling you where to find/buy it
Stating the value you’ll receive (as it’s implied)

As far as the channels they use:

Avoid casting a wide net and instead focus on channels that allow targeting of specific demographics.
Rely on word of mouth and personal recommendation.
Extend their customer service beyond the purchase with nurturing, personal care.

Using luxury brand marketing strategies and tactics for higher ed

While you may not use every advertising technique listed above, schools can:

Focus communications on where the degree will take you, the elevated circles it will place you in and the performance aspect of the new skills you will obtain.
Use imagery that conveys your brand. If you can’t swing a custom photo shoot, opt for campus shots and tight criteria on stock images.
Highlight prestigious alumni, faculty or current students as representatives of your programs.
Emphasize selectivity while remaining open to a diverse set of students.
Imply there’s a secret recipe to the success of your graduates without divulging the ingredients.

Like luxury brands, schools should avoid:

Mentioning price, ‘deals’ or words like ‘less-expensive’ or ‘cheap’
Limiting campus visits to scheduled appointments – instead encourage prospects to explore the campus on their own to get a feel for the atmosphere
Pushing too hard on the value you will receive for the money as this may concern some prospects and cause them to do in-depth price comparison

As far as channels go, schools can take a page out of the luxury good playbook and:

Target certain demographics for specific programs and do research on what channels your ideal student uses
Rely heavily on alumni referral
Provide nurturing, personal outreach to as many prospects as possible

Although there are many similarities between luxury goods and the higher ed industry, it’s clear that an advanced degree will take you much farther on your journey than a pair of designer shoes. Highlighting the benefits of your degree, showcasing successful alumni and targeting your advertising in both channel and communication type can go a long way.

If you need help customizing your marketing strategy and communications plan to appeal to your prospects, GPRS can help. Our team has worked with a wide range of schools to develop solutions to increase lead activity and grow enrollment. Start the conversation today.

Insights from the Higher Ed Experts

BY Anthony Campisi | July 30th, 2021

Is your funnel too top-heavy?

Did you ever think it would be a problem if you had too many leads? If you have generated a large number of leads but your enrollments haven’t caught up, your funnel may be top-heavy. But don’t despair — there are ways to dislodge your stalled leads, move them through the process and refill your funnel with qualified prospects for the next round. Find out what could be causing the backup and some solutions for ensuring an easier flow as you ramp up for your next recruiting cycle.

Is your funnel full of leads that aren’t qualified?

If the leads in your funnel are not qualified leads, this means that they’ve expressed interest in your school, but that they are either not ready to move past the interest stage, or they do not fit the profile for your program. This disconnect could be the product of a marketing campaign that is either targeted too broadly (in demographics or geography) or lacks clear communication and calls to action.

Solution: If you have a tracking system or CRM that can identify the marketing campaign that generated a batch of unresponsive leads, it might be worth looking at the data to determine ways to alter your messaging or media mix. You may also consider developing personas for your ideal student. Personas will help you customize your communications to appeal to students who will be successful in your program.

Is your funnel experiencing a backup due to lagging yield activities?

For a lead to move to the next stage of the funnel, it takes a coordinated effort between marketing and admissions. An automated email communications flow can do some of the work. When it is paired with outreach from the recruiting team and a personal engagement strategy, your qualified prospects may be more inclined to respond and become active.

Solution: Ensure your marketing and recruiting team are aligned on a seamless pull-through communications strategy. In addition, be sure your front-line recruiters and program staff are equipped with the resources they need to respond immediately to inquiries. Some schools try hiring a firm to handle incoming and outgoing messaging, implement a more sophisticated lead tracking system, or develop a process flow for following up with leads.

Are your leads engaging or have they stalled out?

It is possible that some leads in your funnel are not active because they have put their decision-making on hold. You might be wondering if they’ve decided to pursue another program/school/path and forgot to let you know. Or it could be that they are still considering your program, but it’s just not the right time.

Solution: Chances are that if a lead has stalled, there is a barrier to blame. Try launching a re-engagement campaign that includes authentic messaging, addresses common barriers, and assures your prospects you’re available to talk. You can also evaluate your current communications with a creative eye. If you’re seeing some engagement, i.e. they opened the email but didn’t click, consider what you’re asking them to do. Are you requesting that they start an application before they’ve attended an event? Would they prefer to connect on the phone first? Try being flexible and varying your calls to action and see what happens.

Do you have a clear conversion strategy?

In any other sales funnel, this step is called the closing. The true meaning of conversion can be defined differently depending on the stage of the admission process. Gather your brightest minds and determine what you want a conversion to look like. How you will accomplish your goals at each stage. For example, how will you get leads to click on an email, attend an event, start an application and submit a deposit? Be mindful of each step in the process and determine how you can support each prospective student along their journey. Mapping it out can give you and your team measurable KPIs.

If you need help evaluating the quality of your leads, the effectiveness of your current marketing campaign, or ways to dislodge stalled leads, GPRS can help. Our strategy team has worked with many schools to develop solutions to increase lead activity and grow enrollment. Start the conversation today.

Insights from the Higher Ed Experts

BY Anthony Campisi | July 15th, 2021

5 steps for creating an automated email communications strategy

As you plan for the upcoming recruiting year, you’ll want to make sure you have one critical element in place – an automated email communications plan.

First, you’ll want to respond as quickly as possible to a submission or request for information; automating this step can ease the burden on the admissions staff and give your prospects confidence that they can expect good customer service from your program.

After the first contact has been made, it’s up to you to stay “top of mind” and “top of inbox”. Sending consistent messages over a set period of time can allow you to slowly disseminate key information and answer your prospects’ questions so they can make decisions.

Here are five simple steps to creating your automated communications strategy:

Segment your programs

Many marketing and admissions departments are responsible for recruiting for multiple programs at one time. Although it may be tempting to send out blanket emails that include links to all programs, it can actually hinder you being able to communicate critical information. Be sure to create a separate communications flow for each program, or develop sub-groups based on program type. For example, if you have an in-person MBA, hybrid Executive MBA and online Professional MBA program, each should have its own set of emails. However, if you have an online MBA with 3 different concentrations or tracks – it may make sense to start out with one flow and then supplement with additional information as necessary.

Segment your audience

Just as you will have different audiences for each program, you may also be able to break out your audience based on certain criteria. For example you may have one communications flow for all MBA prospects, but within that flow add extra emails for key demographics like women, URM and military.

Aim for a slow, targeted build of information

The way you structure your communications is ultimately up to you, however, we suggest these key areas as a starting point:

Introduction from your program manager or dean
Student life
Program structure
Key program benefits (although these can also be infused into each email)
Program differentiators, such as a client project, internship, international immersion, etc.
Career paths
Support
Inclusion
Call to submit an application

Create a simple format

Your prospects are likely receiving communications from several schools. Make sure your sender is consistent and that your branding is clear. Make key decisions on greetings, intro paragraphs, how you will present information and how you will give your prospects a clear call to action each time. Try to develop a word count max so each email is similar in length.

Create a schedule

Depending on what works best for your program, spread your emails out over a period of weeks or months. You could opt to send one email per week or bi-weekly. Many schools benefit from sending emails on the same day at the same time (for example Tuesdays at 10 a.m.). Your prospects know when to look for information from you. Setting a clear plan ahead of time can minimize panic sending and eliminate jamming up your prospects’ inboxes

It’s important to develop your automated email communications so they can be sent at any point during the year. You will want to avoid any time-stamped information and reserve this for your event and application emails.

With a clear plan, you can develop a robust email communications flow that can yield applications and give your prospects the information they need to make decisions.

GPRS is your communications partner

If you need help developing an integrated automated email communications strategy, GPRS can help. Our team of experienced writers and strategists can develop a plan that works for your team and provide guidance for disseminating your message to your prospects. Start the conversation today.