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Insights from the Higher Ed Experts

BY Anthony Campisi | September 17th, 2025

The End of Inquiry Forms? How Conversational AI Is Redefining the First Impression

Conversational AI in higher educationFor decades, the inquiry form has been the gateway to college admissions. Simple. Static. Predictable. And, increasingly, obsolete.

Today’s prospective students — especially digital-native Gen Z — aren’t satisfied with filling out yet another form and waiting for a follow-up. They expect immediate answers, personalized interaction, and frictionless engagement. When their first impression of your institution is a form that feels like a bureaucratic dead end, they move on.

Enter conversational AI — the dynamic, human-like technology that’s reshaping how schools attract and engage future students. And at the forefront of this shift is ReadyRecruit™.

Why Inquiry Forms Are Failing

Inquiry forms were built for an earlier era — one where schools controlled the pace and structure of communication. But the behaviors and expectations of students have changed:

  • Instant gratification is the norm. Students want real-time answers, not a delayed email days later.
  • Personalization is expected. A generic autoresponder won’t cut it.
  • Mobile-first is mandatory. Forms aren’t always optimized for smaller screens or on-the-go interactions.
  • Drop-off rates are real. Many students start forms but never finish them — a lost lead that’s hard to recover.

Forms may still collect data, but they rarely spark connection.

Conversational AI: The New First Impression

Conversational AI, like the platform behind ReadyRecruit, flips the script. Instead of asking students to conform to a rigid process, it adapts to them.

  • Real-time interaction: Prospects get instant answers, guidance, and encouragement — just like they would in a live conversation.
  • Contextual understanding: AI remembers interactions and follows up with relevance.
  • Data-rich engagement: Every tap, scroll, and question provides insights into a student’s mindset.
  • Lead qualification built-in: Instead of waiting to parse data after a form submission, ReadyRecruit qualifies leads as the conversation unfolds.

The result? A digital experience that feels less like a transaction and more like a conversation.

Meet Them Where They Are — and Keep Them Engaged

Today’s students aren’t sitting in front of a desktop. They’re messaging, browsing, and researching colleges in short bursts, often from their phones. ReadyRecruit meets them in this environment with:

  • Conversational flows that feel human
  • Mobile-friendly design
  • 24/7 responsiveness — even when your team is offline

It’s not just about replacing inquiry forms. It’s about reimagining the entire top-of-funnel experience. And the payoff is measurable: higher engagement rates, stronger lead quality, and a first impression that sticks.

What Happens After the First Impression?

The real magic of conversational AI isn’t just in saying hello — it’s in the follow-through.

With ReadyRecruit, every conversation becomes an opportunity to:

  • Score interest in real time
  • Trigger tailored email and text follow-ups
  • Hand off qualified leads to your admissions team instantly

Your team stays focused on what they do best: building relationships and guiding decisions. ReadyRecruit handles the high-volume discovery phase — faster, smarter, and with more empathy than a form ever could.

Is It Time to Retire Your Forms?

Not necessarily. Inquiry forms still have their place in certain workflows. But if your primary engagement relies on students filling out a form and waiting, you’re losing the attention — and interest — of too many good prospects.

The schools that will thrive in the next enrollment cycle are already transforming the first impression. They’re blending empathy with efficiency. And they’re putting tech like ReadyRecruit to work where it matters most — the moment a student says, “Tell me more.”

Curious how ReadyRecruit fits into your funnel?

Let’s talk about how GPRS can upgrade your inquiry experience — and your results.

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For over two decades, GPRS has been a trusted higher education marketing agency, offering custom solutions to institutions of all sizes and degree types. Admissions directors, marketing directors, deans, and presidents rely on GPRS to provide a depth of services, including strategy, lead generation, digital marketing, nurture communications, recruiting, analytics, and innovative technology solutions.

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